Refund Policy

Thank you for shopping with Ebonveil. Customer satisfaction is important to us, and we want you to shop with confidence.

Returns

We accept returns within 14 days of receiving your order.

To be eligible for a return:

• Items must be unused, unworn, and in original condition
• Items must be returned in the original packaging
• Proof of purchase or order number is required

Certain items such as intimate products, customized items, or final sale products may not be eligible for return.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Late or Missing Refunds

If you have not received your refund yet:

1. Check your bank account again
2. Contact your payment provider or bank
3. Processing times may vary depending on your financial institution

If you still need help, please contact us.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the issue so we can resolve it quickly.

Return Shipping

Customers may be responsible for return shipping costs unless the item received was incorrect or damaged.

Shipping fees are generally non-refundable.

Order Cancellation

Orders can only be canceled within a limited time after purchase before they are processed for shipping.

Contact Us

For any refund or return questions, please contact us through:

contact@Ebonveil.Shop

Thank you for choosing Ebonveil.